Now Hiring: Surf School Manager

Immediate Start - Mid November

CV and Cover Letter: jobs@jahshakasurf.com

 

Jah Shaka is one of the leading surf and activity holiday providers in Europe, and offers staff challenging job roles as well as the opportunity to develop their experience and skills whilst working in beautiful surroundings and a friendly and supportive atmosphere. 

 

This job would suit an individual with management experience, with confidence to lead a team of excellent surf instructors.

 

Job Purpose: 

 

To maintain effective running of a busy Surf School, managing a team of 10, teaching and overseeing general organisation, bookings, customer satisfaction, lesson quality, training, staff motivation and all associated equipment.

 

Responsibilities

Customer Experience

 

Delivering a high standard of customer service through anticipating customers’ needs and ensuring successful provision of all customer surfing propositions. 

Excellent customer service standards 

Being positive at all times with a can do attitude

Delivering high quality value for money structured lessons throughout the school

Giving a wide range of surfing advice 

Prioritising customers safety at all times

Dealing with customer complaints

 

Organisation

Logistical planning

Lesson plans

Managing booking numbers

Surf coaches rota

Dividing clients into groups depending on surf ability

Preparing equipment & vehicles

 

People Management

Clearly and flexibly directs and encourages others in the Jah Shaka team to meet and deliver tasks and expected standards. Helps and supports team members to enable them to optimise their performance. 

 

Surf Knowledge 

Confidant reading surf reports and selecting the right waves and conditions for a variety of surfer levels

Experienced in a variety of conditions and able to recognise potential dangers in and out of the water

 

Stakeholder Management 

Proactively approach building and managing effective relationships with other camp managers, companies and individuals that we work with. Presents a clear and credible profile of themselves and Jah Shaka to others.

 

Performance measures

Customer

Verbally direct from customers

Online via Email and Trip Advisor

Customer satisfaction forms

 

Business

Team Feedback

Management feedback

Profitability

 

Essential

Driving License

Surf Coach Qualification

Surf Coaching experience

Management experience of team of 4 or more

Organising large groups of people in outdoor activities

Surfing background

Quick problem solver

Robust under pressure

 

Desirable

Level 2 ASI or industry equivalent

Previous experience managing surf school

Worked or lived abroad

Additional Language/s

 

Key Personal qualities required

Strong leader with large groups of people

Highly sociable 

Emotionally Intelligent

Resilient 

Organised

Ability to improvise & quickly problem solve 

Able to work effectively as part of a team 

Is self-motivated, works at pace and enjoys delivering results

 

Key Technical skills required

Customer Insight

Commercial awareness

People management skills

High level surf & surf conditions knowledge 

Planning and prioritisation

Communication skills

Relationship management ability

 




Available on request

Lunch when working, 1 Free Luxury BBQ weekly