Now Hiring: Surf School Manager
Immediate Start - Mid November
CV and Cover Letter: firstname.lastname@example.org
Jah Shaka is one of the leading surf and activity holiday providers in Europe, and offers staff challenging job roles as well as the opportunity to develop their experience and skills whilst working in beautiful surroundings and a friendly and supportive atmosphere.
This job would suit an individual with management experience, with confidence to lead a team of excellent surf instructors.
To maintain effective running of a busy Surf School, managing a team of 10, teaching and overseeing general organisation, bookings, customer satisfaction, lesson quality, training, staff motivation and all associated equipment.
Delivering a high standard of customer service through anticipating customers’ needs and ensuring successful provision of all customer surfing propositions.
Excellent customer service standards
Being positive at all times with a can do attitude
Delivering high quality value for money structured lessons throughout the school
Giving a wide range of surfing advice
Prioritising customers safety at all times
Dealing with customer complaints
Managing booking numbers
Surf coaches rota
Dividing clients into groups depending on surf ability
Preparing equipment & vehicles
Clearly and flexibly directs and encourages others in the Jah Shaka team to meet and deliver tasks and expected standards. Helps and supports team members to enable them to optimise their performance.
Confidant reading surf reports and selecting the right waves and conditions for a variety of surfer levels
Experienced in a variety of conditions and able to recognise potential dangers in and out of the water
Proactively approach building and managing effective relationships with other camp managers, companies and individuals that we work with. Presents a clear and credible profile of themselves and Jah Shaka to others.
Verbally direct from customers
Online via Email and Trip Advisor
Customer satisfaction forms
Surf Coach Qualification
Surf Coaching experience
Management experience of team of 4 or more
Organising large groups of people in outdoor activities
Quick problem solver
Robust under pressure
Level 2 ASI or industry equivalent
Previous experience managing surf school
Worked or lived abroad
Key Personal qualities required
Strong leader with large groups of people
Ability to improvise & quickly problem solve
Able to work effectively as part of a team
Is self-motivated, works at pace and enjoys delivering results
Key Technical skills required
People management skills
High level surf & surf conditions knowledge
Planning and prioritisation
Relationship management ability