Olo Surf & Nature – the premier surf and yoga lodge in Imsouane - is currently recruiting a Marketing/Front Office Operations Manager to start ASAP.
We are looking for a team player willing to work in an international environment, while taking care of front office/reception and marketing activities for our surfcamp. Our ideal candidate is a pro-active and energetic individual who knows how to interact with people with diverse backgrounds and cultures as both our crew members (<20 people) and guests have different nationalities.
Start date: Immediate
Type of work: Full time
The main responsibilities involve two parallel fields:
Marketing, mailing and PR
Create tailor-made offers for potential guests
Manage reservations and requests coming from booking portals or through direct interaction with Olo (website, mails, social medias)
Monitor marketing activities (scouting for new Travel Agents and partners for surf packages)
Develop sales strategies and tactics as well as manage internal communications
Assist the management in the organization of events, media campaigns, and other related marketing activities
Front office and guest relations
Manage check-in and check-out while at the reception, under the supervision and with the assistance of the hotel manager
Deliver a welcome speech to new guests, mentioning key operational aspects (e.g. house rules, daily surf camp processes, bar and restaurant procedures, activities offered, etc.).
Overlook the well-being of guests at the Villa and ensure they are satisfied with the service
Assist the Surf school team with related organizational and operational activities (when needed)
Fluent in English AND French, both written and spoken. Additional languages are a plus
Good organizational and planning skills, with the ability to prioritize tasks
Team player who is also able to work independently
Ability to be welcoming, easy going, sociable and friendly at all times
Familiarity with booking reservation software and online travel agents platforms is preferable
A passion for surfing, sports and wellness in general is a plus