Tiny Whale Surf Lodge are hiring a Reservations Assistant to join our team for the upcoming season. It's a fantastic opportunity to gain experience working for a fast paced company in the Algarve. You'll be joining a highly social team, who enjoy exploring some of Europe's best waves!

Apply via CV and Cover Letter to


To maintain and grow a busy reservations department giving excellent customer service, communicating effectively, generating fantastic sales conversions, & keeping a high level of organisation.

Must haves:

Sales Experience

Enjoy communicating via email

High level of written English

Good level of organisation, initiative and administration skills

Existing interest in outdoor activities / surfing


Driving licence

Customer service experience

Previous experience in a similar role  

Dates of employment 2017

End of April - End of November. Potentially longer.


Roles includes:


• Delivering a high standard of customer service & sales conversions guiding customers smoothly throughout the booking process.
• Deals with customer enquiries quickly and efficiently through a variety of means
• Gives a wide range of tourist advice on accommodation options, the local area, and all outdoor activities
• Manages the main booking system
• Manages post holiday client feedback
• Manages transfers
• Identifies and converts sales opportunities when they arise through great customer service
• Deals with customer complaints
• Manages online booking channels


• Communicates effectively throughout all business channels.
• Key player communicating customers needs and expectations before arrival to the management team & third party providers
• Continues and strengthens holiday agents business relationships

Financial Responsibility

• Creating and handling customer bills
• Cross checking customer payments
• Creating invoices
• Managing external business payments


• Uses a variety of software to administer bookings, payments, invoices etc
• High attention to detail
• Identifies and implements better processes

People Management

• Clearly and flexibly directs and encourages reservations assistant to deliver tasks and expected working standards

• Lays out weekly plan of objectives to reservations assistant

Stakeholder Management

Proactively approach building and managing effective relationships with other camp managers, companies and individuals that we work with. Presents a clear and credible profile of themselves and Tiny Whale to others.

Performance measures

• Accommodation manager direct feedback
• Customer Feedback: verbal and online via Facebook and Trip Advisor
• Team Feedback
• Work accuracy and delivery to time.
• Sales performance



Tiny Whale


Tiny Whale  is one of the leading surf and activity holiday providers in Europe, and offers staff challenging job roles as well as the opportunity to develop their experience and skills whilst working in beautiful surroundings and a friendly and supportive atmosphere.

As a business we pride ourselves on providing the right experience for all customers, working as a team and building honest, respectful and encouraging relationships as well as working hard and playing hard!

We receive many applications for our positions, be sure to make yourself stand out with a great cover letter and cv! If your application is of interest we will be in touch.